ITSM
Functional integrity of the IT department with the ITSM (IT Service Management) ids the appropriate direction on the development path of each company. Well defined and efficient processes at the meeting point of business and IT constitute a necessary condition to provide Your organization with the competitive supremacy. As the company, which is based among other things on ITIL standards, we propose IT services management through the processes. IT services constitute the integral part of business, confirmed by the promoted slogan “IT is business and business is IT”.
The combination of technical knowledge and the outstanding knowledge of business mechanisms, which can be found in organizations, gives us quite a freedom in the IT environment management area. The individually chosen set of tools used in IT management, including the applied analysis, reflected in winning the full control over the IT infrastructure of your company. The competence range of Wola Info as part of ITSM includes IT management from the infrastructure level, through the services to the integrated IT organization from the business point of view. Realizing the ITSM range projects we obtain our models from the best process management practices including ITIL:
IT Infrastructure Management
Wide range of services offered, allows you to make a choice to fit the best your infrastructure requirements. We provide monitoring solutions for network, systems and databases. We pay attention to prognosis and automated risk prevention, with use of advanced graphical presentation tools for Network Fault Management. We support Distributed Job Scheduling as well as Capacity Planning & Optimisation. Our services portfolio covers also a full ITIL scope Central Management Database configuration and maintenance, configuration management, software distribution, licensing and environment Discovery& Application Dependency Discovery. Additionally, you will find in our offer Software & Hardware Inventory and Software Usage Tracking.
IT Organization Management
Considering an IT Organization, we go beyond the ITIL schematics to discover a real life interactions between IT and your business. IT Management scope we deliver is driven by smart planning and initiative realization with respect to unique requirements of business and users. The same approach we follow for administration and quality monitoring demands. We serve Management process for; Assets, IT initiatives, Project Scope, Risks and Realization and Workforce.
IT Process Management
Following ITIL Standards, we propose Process Approach for IT Services Management. IT Services as an integral element of business, requires a unified and manageable approach, easy to follow, measure and improve. Setting up a framework for Process Management brings a control mechanics to drive Process Cost and Quality in your daily operations. Our professionals will help you to define the objective specifics and translate them to measurable workflows with respect to all vital aspects of your business.
IT Services Management
Our framework for IT Services Management consider the full service lifecycle; from its design and implementation through maintenance and change management. The offering for continuous maintenance is built on three pillars; Operational monitoring, business and end-user perspective