CRM

The definition includes a set of tools and procedures, which play an important role in customer contact management. Moreover, it is an inseparable element of strategy, business philosophy and culture, according to which, the continuous contact and customers satisfaction constitute value in the company.   

The main aim of the organizations, which use CRM, is sustaining the trust and loyalty of the customers, by the possibility of the offer creation, which optimally meets their expectations. CRM applications guarantee the effective customer relations management, constitute the sales and marketing support, perfectly merging with the general strategy and organization’s culture.

As the consulting company we help our clients in making the decisions regarding the proper technology choice in order to optimize the optimal CRM realization strategy.  We have the biggest, on Polish market, experience in range of leading (according to the world analysts such as Gartner or Forrester) CRM technologies. We have earned trust of many companies and financial institutions.

The key competencies in scope of CRM:

• Service and Clients registration (360° View)
• Business proccess maintanance, i.a..: Sales, Debt collecting, Service/Complaints, Marketing, other application maintained processes (e.g. Loyalty Programs)
• External transfers Data Integration (billing systems, provisioning)
• Selfcare iterface desing
• Call Center Integration
• Data Management
• Data Quality
• CRM Data Migration Design and Implementation
• Support for DQ Monitoring Automation